Что повлияло на вашу оценку? gen.

[lol_lol]

Ситуация: покупатель поставил 3 звезды из 5 в онлайн магазине.
Контекст: "Добрый день! Что повлияло на вашу оценку?"
Как лучше перевести "оценку" в данном случае? score/rate/rating или еще как?

[tooth]

What can we do in the future to earn a score of 5?

[tooth]

Здесь полезный пример и много полезных фраз:
http://www.michigan.gov/documents/mcteh/SampleSatisfactionSurveys_549106_7.pdf

[tooth]

Ближе к тексту:
This follow-up question feels like Zappos. It’s casual, and it’s easy to imagine a Zappos employee using this type of language.

Remember, there are tons of ways to ask the same question:

What is the most important reason for your score?
Just curious! Why’d you score us that way?
Why did you give that score?
Please explain why you gave us this score.
Please provide your reasoning for this rating.
https://www.wootric.com/blog/how-why-you-should-customize-the-nps-follow-up-question/

[lol_lol]

tooth, благодарю!