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| parallel routing (A routing method in which all available agents in the hunt group are offered the call. The first agent to accept the call will get it, and the other agents will be notified that the call was taken by someone else) | |||
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| parallel routing (A routing method in which all available agents in the hunt group are offered the call. The first agent to accept the call will get it, and the other agents will be notified that the call was taken by someone else) | |||
