Problem(An option available in the Case Type drop-down list. A customer service representative (CSR) can select this option for a customer who is reporting an issue with a product or service)
issue(A problem that an assessment identifies. The issue description may also include a solution for the problem and links to information about how to perform further investigation); issue(A problem that an assessment identifies. The issue description may also include a solution for the problem and links to information about how to perform further investigation); problem(A grouping that means that all events have the identical call stack. By consolidating events by problem, IT personnel can prioritize their efforts to correct an issue based on the number of events in the group)
