英语 ⇄ 俄语 +

Customer Effort Score 强调
银行业	система измерения усилий клиента при получении той или иной банковской услуги (a single-item metric that measures how much effort a customer has to exert to get an issue resolved, a request fulfilled, a product purchased/returned or a question answered. Millie)
Customer Effort score
商业活动	индекс потребительских усилий (Samura88)