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| indikator kinerja utama (A predefined measure that is used to track performance of a strategic goal, objective, plan, initiative, or business process. A KPI is evaluated against a target. An explicit and measurable value taken directly from a data source. Key performance indicators (KPIs) are used to measure performance in a specific area, for example, revenue per customer) | |||
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| A measure that determines how well the process is performing in enabling the goal to be reached (A lead indicator of whether a goal will likely be reached, and a good indicator of capabilities, practices and skills. It measures an activity goal, which is an action that the process owner must take to achieve effective process performance) | |||
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| KPI | |||