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| Dienstleistungsebene f; Serviceebene f; Dienstleistungsgrad m | |||
| Versorgungsniveau n | |||
| Servicelevel n (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) | |||
| Stufe f | |||
| Betriebspegel m (data transm.) | |||
| service level: 32 短语, 10 学科 |
| 一般 | 4 |
| 医疗的 | 1 |
| 商业活动 | 8 |
| 微软 | 3 |
| 技术 | 3 |
| 教育 | 1 |
| 经济 | 1 |
| 自然资源和野生动物保护 | 1 |
| 运输 | 6 |
| 通讯 | 4 |