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Service Level Agreement

телеком. угода службового рівня
service level agreement
комп., Майкр. Угода про рівень послуг (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other)
 Англійський тезаурус
Service Level Agreement
абрев., IT SLA
service level agreement
IT An agreement, preferably documented, between a service provider and the customers/users that defines minimum performance targets for a service and how they will be measured