pedido de alteração(A means of proposing a change to any component of an IT infrastructure or any aspect of an IT Service. It may be a document or record in which the nature and details of and the justification and authorization for the proposed change are entered)
solicitação de alteração(A means of proposing a change to any component of an IT infrastructure or any aspect of an IT Service. It may be a document or record in which the nature and details of and the justification and authorization for the proposed change are entered)
