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Service Desk (пользователей ПК (напр., в коммерческом банке). A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communications needs of both Users and IT and to satisfy both Customer and IT Provider objectives. ("User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service). wiki Alexander Demidov) |
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help desk (A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a help desk may offer a wider range of user centric services and BE PART OF A LARGER Service Desk. wiki Alexander Demidov); HelpDesk (оказывающая помощь клиентам по "горячей линии" Игорь_2006) |
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Product Support Services; help desk (An individual or team of support professionals that provide technical assistance for an organization's network, hardware devices, and software); helpdesk (An individual or team of support professionals that provide technical assistance for an organization's network, hardware devices, and software) |
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Technical Support (4everAl1) |
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technical service (oleg.vigodsky) |
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technical support desk (Alexander Demidov) |
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| назв.орг. |
Technical Support Services |
