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| Dienstleistungsebene f; Serviceebene f; Dienstleistungsgrad m | |||
| Servicelevel n (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) | |||
| Betriebspegel m (data transm.) | |||
| Versorgungsniveau n | |||
| Stufe f | |||
| service level: 32 фразы в 10 тематиках |
| Бизнес | 8 |
| Майкрософт | 3 |
| Медицина | 1 |
| Образование | 1 |
| Общая лексика | 4 |
| Природные ресурсы и охрана природы | 1 |
| Связь | 4 |
| Техника | 3 |
| Транспорт | 6 |
| Экономика | 1 |