 |
| |||
| up-keep; upkeep | |||
| technical backstopping (raf) | |||
| hand-holding (такие механизмы и средства, как справочная система и развёрнутые сообщения-комментарии, помогающие новичкам успешно осваивать конкретный программный или аппаратный продукт ssn); customer support (MS Glossary Annaa); customer care (dimock) | |||
| second line support (консультантами общего профиля; First line support normally involves dealing with customers, clients or employees directly to resolve their issues. Normally the issues are fairly basic. Second line support should take over a support request once it has been established there is a problem with the supported "system" and it is not to do with user training, user environment, etc. Second line support will liaise with third line support for any highly technical issues. Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems. 4uzhoj); third line support (специалистами; First line support normally involves dealing with customers, clients or employees directly to resolve their issues. Normally the issues are fairly basic. Second line support should take over a support request once it has been established there is a problem with the supported "system" and it is not to do with user training, user environment, etc. Second line support will liaise with third line support for any highly technical issues. Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems. 4uzhoj) | |||
| technical support | |||
| reactive support (по заявкам Agasphere) | |||
| product support (Damirules) | |||
| technical assistance (dimock) | |||
| help desk (InfoWorld Alex_Odeychuk); tech support | |||
| engineering support activity | |||
| backup (ssn); support activities (производства); supportive procedure (производства); technical support service | |||
| backstopping | |||
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| Linksys tech support (ssn) | |||
| техническая поддержка: 260 do fraz, 50 tematyki |