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| helpdesk (An individual or team of support professionals that provide technical assistance for an organization's network, hardware devices, and software) | |||
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| A service offered via telephone/Internet by an enterprise to its clients or employees that provides information, assistance and troubleshooting advice regarding software, hardware or networks. (A help desk is staffed by people who can either resolve the problem on their own or escalate the problem to specialized personnel. A help desk is often equipped with dedicated customer relationship management (CRM) software that logs the problems and tracks them until they are solved) | |||
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