Service Level
Agreement
| service level | |
| comp., MS | 서비스 수준 |
| |||
| 서비스 수준 (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) | |||
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Service Level : 6 phrases in 2 subjects |
| Information technology | 1 |
| Microsoft | 5 |