| Italian | English |
| dispositivo parallelo | parallel device (A device that uses a parallel connection) |
| ramo parallelo | parallel branch (An element of workflow logic that defines an alternative wait condition with a corresponding set of additional steps that are only performed when the initial criterion is met) |
| routing parallelo | parallel routing (A routing method in which all available agents in the hunt group are offered the call. The first agent to accept the call will get it, and the other agents will be notified that the call was taken by someone else) |