| English | German |
| community representative | Communitymoderator (A role that is similar to the customer service role, with the addition of being able to manage public conversations enabled and with the following permissions: organization read, BU append, BU append to, and user delete) |
| customer service representative | Kundenservicemitarbeiter (An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities) |