| Subject | German | English |
| comp., MS | Ausnahme vom Servicelevel | service level exception (An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception) |
| comp., MS | SLA, Vereinbarung zum Servicelevel | service level agreement (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| comp., MS | standardmäßige Vereinbarung zum Servicelevel für Unternehmen | default company service level agreement (A service level agreement that a company uses as a default) |