| Subject | English | Chinese Taiwan |
| comp., MS | default company service level agreement | 預設公司服務等級協定 (A service level agreement that a company uses as a default) |
| comp., MS | service level | 服務等級 (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) |
| comp., MS | service level agreement | 服務等級協定 (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| comp., MS | service level agreement time | 服務等級協定時間 (The amount of time an alert can remain in an alert resolution state before it becomes a service level exception) |
| comp., MS | service level exception | 服務等級例外狀況 (An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception) |