| Subject | English | Chinese simplified |
| comp., MS | default company service level agreement | 默认公司服务级别协议 (A service level agreement that a company uses as a default) |
| comp., MS | service level agreement | 服务级别协议 (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| comp., MS | service level agreement time | 服务级别协议时间 (The amount of time an alert can remain in an alert resolution state before it becomes a service level exception) |