| Subject | English | Chinese simplified |
| comp., MS | default company service level agreement | 默认公司服务级别协议 (A service level agreement that a company uses as a default) |
| comp., MS | service level agreement | 服务级别协议 (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| comp., MS | service level agreement time | 服务级别协议时间 (The amount of time an alert can remain in an alert resolution state before it becomes a service level exception) |
| comp., MS | service level exception | 服务级别例外情况 (An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception) |