| Subject | English | Croatian |
| comp., MS | service level | razina usluge (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) |
| comp., MS | service level agreement | ugovor o razini usluge (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |