| Subject | English | Spanish |
| comp., MS | default company service level agreement | contrato de nivel de servicio predeterminado (A service level agreement that a company uses as a default) |
| gen. | service level agreement | acuerdo sobre el nivel de los servicios |
| comp., MS | service level agreement | contrato de nivel de servicio (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| tech. | service level agreement | acuerdo de nivel de servicio |
| gen. | service level agreement | acuerdo de prestación de servicios |
| comp., MS | service level agreement time | tiempo de contrato de nivel de servicio (The amount of time an alert can remain in an alert resolution state before it becomes a service level exception) |
| comp., MS | service level exception | excepción de nivel de servicio (An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception) |