| Subject | English | Korean |
| comp., MS | default company service level agreement | 회사의 기본 서비스 수준 계약 (A service level agreement that a company uses as a default) |
| IT | service level agreement | 서비스수준협약SLA |
| comp., MS | service level agreement | 서비스 수준 계약 (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| comp., MS | service level agreement time | 서비스 수준 계약 시간 (The amount of time an alert can remain in an alert resolution state before it becomes a service level exception) |