| Subject | English | Korean |
| comp., MS | default company service level agreement | 회사의 기본 서비스 수준 계약 (A service level agreement that a company uses as a default) |
| IT | service level agreement | 서비스수준협약SLA |
| comp., MS | service level agreement | 서비스 수준 계약 (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| comp., MS | service level agreement time | 서비스 수준 계약 시간 (The amount of time an alert can remain in an alert resolution state before it becomes a service level exception) |
| comp., MS | service level exception | 서비스 수준 예외 상황 (An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception) |