| Subject | English | Ukrainian |
| comp., MS | service level | рівень обслуговування (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) |
| telecom. | Service Level Agreement | угода службового рівня |
| comp., MS | service level agreement | Угода про рівень послуг (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |