| Subject | English | German |
| comp., MS | default company service level agreement | standardmäßige Vereinbarung zum Servicelevel für Unternehmen (A service level agreement that a company uses as a default) |
| gen. | service level agreement | Dienstgütevereinbarung |
| tech. | service level agreement | Leistungsvereinbarung |
| busin., IT | service level agreement | Serviceebenen-Vereinbarung |
| busin., IT | service level agreement | Serviceebenenvereinbarung |
| busin., IT | service level agreement | Dienstleistungsebenen-Vereinbarung |
| comp., MS | service level agreement | SLA, Vereinbarung zum Servicelevel (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| gen. | Service Level Agreement SLA | Service-Level-Agreement SLA |
| tech. | service level agreement | Dienstleistungsvereinbarung |
| gen. | service level agreement | Leistungsvertrag |
| busin., IT | service level concept | Serviceebenenkonzept |
| busin., IT | service level concept | Dienstleistungsebenen-Konzept |
| comp., MS | service level exception | Ausnahme vom Servicelevel (An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception) |
| busin., IT | service level management | Serviceebenenmanagement |
| busin., IT | service level management | Serviceebenen-Management |