| Subject | English | Italian |
| comp., MS | default company service level agreement | contratto di servizio predefinito della società (A service level agreement that a company uses as a default) |
| comp., MS | service level agreement | contratto di servizio (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| tech. | service level agreement | accordo sul livello dei servizi |
| comp., MS | service level agreement time | tempo di risoluzione definito dal contratto di servizio (The amount of time an alert can remain in an alert resolution state before it becomes a service level exception) |