| Subject | English | Italian |
| comp., MS | default company service level agreement | contratto di servizio predefinito della società (A service level agreement that a company uses as a default) |
| comp., MS | service level | livello di servizio (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) |
| comp., MS | service level agreement | contratto di servizio (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| tech. | service level agreement | accordo sul livello dei servizi |
| comp., MS | service level agreement time | tempo di risoluzione definito dal contratto di servizio (The amount of time an alert can remain in an alert resolution state before it becomes a service level exception) |
| comp., MS | service level exception | eccezione al contratto di servizio (An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception) |
| IT | service level management | gestione del livello di servizio |