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Subject: claims department insur. Как назвать, чтобы не ошибиться, данный отдел в таком контексте:One thing stood out: the number of people calling to ask why their claims hadn’t been paid. On each of those calls, after the contact center agent had checked the customer’s status on the systems, the agent called the claims department. That’s when the trouble started. The claims department didn’t have enough people to staff its phones and also pay the claims, so the contact center staff could wait up to ten minutes to get the query answered. Подскажите пожалуйста
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