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Subject: working contacts Пожалуйста, помогите перевести: working contactsВыражение встречается в следующем контексте:
A post occupancy survey of the Patent Office’s key working contacts was conducted to determine whether relocation had impacted on the quality of service delivered to customers. They found that response times and quality of service delivered were both perceived to have improved. This was partly as a result of changes in the way that customers contacted the Patent Office, shifting away from face to face meetings toward email and the telephone, and also through the introduction of a standardised method of dealing with the Patent Office. Как лучше перевести working contacts? Это не совсем "клиенты", но и "рабочими контактами" их не назовешь. Заранее большое спасибо.
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