care manager

[Vivien]

Пожалуйста, помогите перевести.
care manager и care/case management
Выражение встречается в следующем контексте:
People who are typically users of PSS include elderly people and their carers, children and families, and people with disabilities. However, people with a variety of other needs and problems will use PSS, with differences between countries in who can and should use such services. Newer services for special groups have emerged such as people with HIV/Aids. Services are provided in different locations such as individuals' homes, in day centres and residential establishments. They are staffed by personnel including social workers, social assistants (or variations on this term), care managers, home-helpers, therapists, and kindergarten teachers. Organisations providing PSS may be: state - particularly local authority or municipalities; not-for profit non-governmental agencies; or commercial businesses.

и еще: The more there is one-sided professional discretion both in regulating the access to services and in its internal implementation, the weaker are the rights of users, and the vaguer is the base for a proper user involvement and participation. This can be a particular feature of care/case management where the service provider has special responsibility. The users of targeted services, involving much discretion, tend to be disadvantaged, poor people whose voice is weak and political weight small.

или: Evers refers to the social service model of case/care management that raises some concerns about user involvement. It emphasises the importance of practitioner-user consultation and cooperation but the reality of limited service resources too easily turns case management into a rather mechanistic, managerial rationing style of service provision that prevents any real user participation.
Заранее спасибо

[skatya]

Может быть менеджер по уходу за больными и тд

менеджемент дел или управление делами пациентов