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| persona (A fictional reality, collecting together real data describing the important characteristics of a particular user group in a fictional character. A persona describes the typical skills, abilities, needs, desires, working habits, tasks ,and backgrounds of a particular set of users) | |||
| utente tipo: 13 phrases in 4 subjects |
| Communications | 1 |
| Information technology | 5 |
| Microsoft | 6 |
| Work flow | 1 |