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| service level (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) | |||
| service standard | |||
| degree of individual service; level of service; quality of service | |||
| nivel de servicio: 14 phrases in 5 subjects |
| Communications | 2 |
| Microsoft | 7 |
| Politics | 1 |
| Technology | 2 |
| Transport | 2 |