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| busin. |
service level agreement (heffalump) |
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| gen. |
service-level agreement (A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details. WK Alexander Demidov) |
| busin. |
Service Level Agreement (SLA Sukhopleschenko) |
| comp., MS |
service level agreement (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other); SLA (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| inet. |
service-level contract (Соглашение о качестве предоставляемых услуг Artjaazz) |
| telecom. |
service layer agreement (oleg.vigodsky) |
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| gen. |
service level agreements (ROGER YOUNG) |
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| gen. |
service level agreement (heffalump) |
