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| 服务级别协议 (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) | |||
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| An agreement, preferably documented, between a service provider and the customers/users that defines minimum performance targets for a service and how they will be measured | |||
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| SLA | |||
| Service level agreement: 3 phrases in 1 subject |
| Microsoft | 3 |