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| Russian | English |
| метрика соглашения об уровне обслуживания | SLA metric (A calculated time interval that Service Manager determines between the date and time fields in incidents and service requests. For example, the SLA metric "resolution time" is defined as the difference between the Incident Created Date and the Incident Resolved Date) |
| общие параметры соглашения об уровне обслуживания | SLA Common (System Center Service Manager 2012 Rori) |
| соглашение об уровне обслуживания | SLA (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| соглашение об уровне обслуживания | service level agreement (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) |
| цель соглашения об уровне обслуживания | SLA target (The specified duration of time in which the IT organization must respond to or resolve an incident or service request) |