линия компетенции(The company is structured around four key business functions: customer operations, marketing and sales, software engineering, and research and development.bloomberg.comAlex_Odeychuk)
интеллектуальное деловое администрирование(this type of automation goes beyond the scope of robotic process automation, and rather than focus on automating a single task, comprises a complete set of tasks involved in an end-to-end workflow Alex_Odeychuk)