closed-book(adj. referring to exams in which external resources such as glossaries, study notes, calculators, etc are prohibited At the final level folks had to write a closed-book exam. The researchers seemed impressed that practice retrieving facts worked better than making concept maps with the text in front of them at preparing students for a closed-book test even when the test itself involved making concept maps. I am sorry to inform you that there will be a closed-book final examination at the end of the course. wordnik.comAlexander Demidov)
call centre(► COMMERCE, MARKETING an office or business in which employees provide phone support for the customers of one or more companies, or sell or advertise their goods or services by phone: a call centre company/industry "The expanding call centre company specializes in credit management and debt collection. "a call centre employee/worker. CBED Alexander Demidov)
