support engineer(Support engineers design computer systems that can be easily maintained and repaired. Additionally, support engineers provide ongoing assistance in keeping computer systems working and their users happy. Any large computer system, such as those found in businesses, government offices and universities, requires the services of a support engineer. learn.orgAlexander Demidov)
technical support engineer(Support engineers, or more specifically technical support engineers, address customer questions and concerns regarding their company's products. These professionals answer incoming phone calls from customers and troubleshoot technical problems. study.comAlexander Demidov)