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| Russian | English |
| вкладка "Группа ответа" | Response Group tab (A custom tab, on an agent's Office Communicator client, that is used by the agent to sign in to his or her Response Group Service group. The agent must be signed in to the group in order to answer calls routed to the group) |
| группа ответа | Response Group (An application that lets you route and queue incoming calls to designated persons for a special purpose, such as customer service. The queue holds callers until an agent answers the call) |