| Bulgarian | English |
| агент за поддръжка | support agent (A user who works for a company that is a valid partner tenant who has been assigned either limited or full administration agent role) |
| базова поддръжка | mainstream support (Basic customer support for software, hardware, multimedia, and Business Solutions included in the Microsoft Support Lifecycle policy, such as no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims, and hotfix support) |
| диагностичен модул за поддръжка | Microsoft Support Diagnostic Tool A system used by PSS for gathering customer configuration information for diagnostics through an improved process and tool (на Microsoft) |
| диспечер за поддръжка на SharePoint | SharePoint Maintenance Manager (An administrative tool that examines a computer, server farm, or server cluster against an optimal set of procedures and functional principles for that configuration, and reports possible issues) |
| екип за поддръжка | support team (An organization or group that is responsible for providing technical support) |
| инструмент за поддръжка на база данни | database maintenance tool (One of a number of utilities that allow users to back up, restore, and check for errors in the Business Contact Manager for Outlook database) |
| Интерфейс за предоставяне на поддръжка за защита | Security Support Provider Interface (A common interface between transport-level applications, such as Microsoft Remote Procedure Call (RPC), and security support providers (SSPs), such as Windows Distributed Security. SSPI allows a transport application to call one of the SSPs to obtain an authenticated connection. These calls do not require extensive knowledge of the security protocol's details) |
| класифицираща система на Центъра за помощ и поддръжка | Help and Support Center taxonomy (In the Windows XP Help and Support Center, the classification system that organizes Help topics into specific categories) |
| ниво на поддръжка | service level (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) |
| онлайн прозорец за поддръжка | online maintenance window (Period of time during which online maintenance occurs) |
| Отстраняване на неизправности в поддръжка | Maintenance troubleshooter (A troubleshooter that performs common maintenance tasks in Windows, such as cleaning up unused files and shortcuts) |
| поддръжка на решения | decision support (Systems designed to support the complex analytic analysis required to discover business trends) |
| център за поддръжка | Support Center (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| център за помощ и поддръжка | Help and Support Center (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
