einfacher Sammelanschluss(The simplest workflow which hunts one or more agents using any administrator-defined agent selection algorithm and supports overflowing based on time in queue or call volume)
Sammelanschluss(" A set of telephone extensions that are organized into a group, over which the Private Branch eXchange (PBX) "hunts" to find an available extension. A hunt group is used to direct calls to identically-capable endpoints or to an application, such as voice mail.")