Terms for subject Microsoft containing service level

English	Russian
service level agreement	соглашение об уровне обслуживания (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other)
service level exception	исключение уровня обслуживания (An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception. Rori)