inside sales department busin.

[Vit.Stan]

There is a concern that customer order errors are not being properly recorded. We suggest that the following information be recorded on a form or card whenever a customer reports he or she is not satisfied with a shipment.

Problem description:
Picker – Bob
S548 ordered S5552 pulled

Sales – Sally
Listed wrong address on order

Sales – Bob
Negotiated Prices not reported to **inside sales**
......
Problems typically are reported by a customer to Acmes’s customer service, accounts receivable, **inside sales, or outside sales department**.