self-enabled and assisted-support technologies

[tar]

Подскажите, пожалуйста, self-enabled and assisted-support technologies

Manage end user IT problems through self-enabled and assisted-support technologies—as well as onsite support to provide one-on-one assistance to end user employees

Спасибо.

[Mike Ulixon]

Урегулирование проблем рядового пользователя "АйТи" самостоятельно и с посторонней помощью