Пожал-ста помогите перевести "клиентообразующий фактор"

[veelena]

тема дипломной работы: Качество услуг как клиенто образующий фактор на примере ресторана <Времена года> при гостинице <Тюмень>.

[Baxter]

по-моему это customer retention factor

[veelena]

Baxter, спасибо большое!

[oliversorge]

тогда уж attraction factor

retain existing / attract new customers...

[politician]

Customer-oriented attraction factor - это прислали from GB.
Автор письма вменяемый.

[sledopyt]

consider
Quality Customer Service as a Way of Building Customer Loyalty at Vremena Goda (Four Seasons) Restaurant, Tuymen Hotel

[oliversorge]

Tyumen Hotel would be funnier)

[delta]

Here's some funny stuff to the subject (just couldn't keep from sharing):

Most of us try to use everyday language such as ‘the way we make a buck’ (instead of ‘business model’), ...‘bust our asses to keep our customers happy and keep ‘em coming back’ (instead of ‘customer-retention management’), ...