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Subject: Support Center Practices Certification IT Пожалуйста, помогите перевести.Есть ли устоящееся название/термин?
Если нет, какие предложения? ;&) Выражение встречается в следующем контексте:
XXX company has been SCP Certified since 2002.
Customer Support centers that have earned their
Support Center Practices (SCP) Certification are
acknowledged as companies committed to customer
satisfaction and continuous process improvement.
SCP Certification consists of an in-depth audit of over
100 business elements and 11 critical success factors,
which occurs on an annual basis. The audit is
conducted by an independent company, Service
Strategies. The SCP Certification thoroughly tests a
support organization's strategies and operating
processes against a stringent set of performance
standards and metrics which represent the best
practices in the industry. The certification program
was designed by industry leaders, all members of the
Service and Support Professionals Association
(SSPA). Заранее спасибо
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