"walk-up" (type of service)

[photekxl]

Hi friends.

A drop-down menu in a computer program is labeled "Type of service." It describes how a person received help with their software/hardware, and has the following options:

-walk up
-phone
-web
-fax
-email

How would you translate "walk up?" (this means that someone physically came to the IT Help Desk for help). I'm stumped. Thanks so much!

[Доброжеватель]

личный визит?

[alexamel]

Try Личное обращение/посещение

[photekxl]

Thanks so much Dobrozhevatel and Alex! (sorry I don't have my russian keyboard set up on this computer).