automatic call distributor(A system that automatically routes and queues incoming phone calls and generates reports to an agent or a set of agents, e.g., in a call center such as for customer service)
call-home Trojan(A type of Trojan malware that connects to a remote server through a stealth connection and that notifies the server that the malware has been installed)
remote procedure call(A communication mechanism that allows computers to communicate with one another over a network. An RPC consists of a procedure identifier, parameters passed to the procedure, and a value returned to the caller (client computer) after the procedure has executed on the remote system (server computer))