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technical support technician (Technical support technicians are computer support specialists that work for companies assisting either employees or customers in resolving computer-related issues. They may also sometimes be called technical support specialists or help-desk technicians.  study.com Alexander Demidov); technical support specialist (A technical support specialist is someone who provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. Some examples of these issues are slow performance, connection problems, and an inability to access data. Technical support specialists are able to deal with most customer issues over the telephone or through email, however some issues need to be dealt with on site, especially if the computer software and hardware needs to be modified, cleaned, or repaired. A computer repair technician would typically be sent out to take care of any repairs. sokanu.com Alexander Demidov) |
