| |||
| угода службового рівня | |||
| |||
| Угода про рівень послуг (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) | |||
| Anglais glossaire | |||
| |||
| SLA | |||
| |||
| An agreement, preferably documented, between a service provider and the customers/users that defines minimum performance targets for a service and how they will be measured | |||
